Citizen Evaluations and Urban Management: Service Delivery in an Era of Protest

1 November 1980

journal article
Published by JSTOR in Public Administration Review

Vol. 40 (6) , 585
https://doi.org/10.2307/3110311

Abstract

For reasons both democratic and utilitarian, citizen evaluations of municipal services have recently attracted considerable attention. This paper argues that su...

Keywords

PROTEST
SERVICE DELIVERY
CITIZEN EVALUATIONS
URBAN MANAGEMENT
ERA
EVALUATIONS AND URBAN

This publication has 0 references indexed in Scilit: