Implementing total quality management
- 1 February 1996
- journal article
- Published by Emerald Publishing in International Journal of Quality & Reliability Management
- Vol. 13 (1) , 10-23
- https://doi.org/10.1108/02656719610108279
Abstract
Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between departments; and development of the standards to measure and control the cost of quality. Based on the survey results, identifies quantitative relationships between quality improvement characteristics and different internal factors. Statistical regression models developed revealed leading predictors of a successful TQM programme.Keywords
This publication has 3 references indexed in Scilit:
- Using total quality management tools to improve organizational wellnessNew Directions for Institutional Research, 1993
- Quality as a Strategic WeaponJournal of Business Strategy, 1992
- Total quality management cuts a broad swath—through manufacturing and beyond 078Organizational Dynamics, 1992