Identifying the Benefits of TQM Projects
- 1 April 1992
- journal article
- Published by Emerald Publishing in International Journal of Health Care Quality Assurance
- Vol. 5 (4)
- https://doi.org/10.1108/09526869210016889
Abstract
Takes initial stock of the benefits that have accrued as a result of five TQM projects carried out in Worthing District Health Authority. Categorizes benefits in terms of the organization, the customer, the employee and benefits in overcoming difficulties.Keywords
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