The Impact of Demand Management on Service System Performance

• 1 October 1988
• journal article
• Published by Taylor & Francis in The Service Industries Journal
• Vol. 8  (4) , 446-458
• https://doi.org/10.1080/02642068800000064

Abstract

Keywords

• DEMAND MANAGEMENT
• MANAGEMENT ON SERVICE
• SERVICE SYSTEM
• IMPACT
• SYSTEM PERFORMANCE