An investigation of the success of redesigned supplementary benefit documents
- 1 January 1981
- journal article
- Published by John Benjamins Publishing Company in Identifying Information and Tenor in Texts
- Vol. 2 (1) , 33-43
- https://doi.org/10.1075/idj.2.1.04fir
Abstract
The research described in this article formed part of a larger project concerned with re-designing a number of Supplementary Benefit documents. Five forms and letters from the original sample are discussed here. These documents, at present in national use, are compared with five re-designed versions which were put into use for a limited period. A comparison between the 'old' and 'new' documents was carried out using both in-use and non use testing techniques. The results indicate the relative success of the different versions and highlight areas of concern f or future studies of a similar nature.Keywords
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