Fitness for Use? Barriers to Full TQM in the UK
- 1 August 1991
- journal article
- Published by Emerald Publishing in Management Decision
- Vol. 29 (8)
- https://doi.org/10.1108/eum0000000000086
Abstract
A brief introduction to Total Quality Management (TQM) is presented. It is a holistic concept and must be implemented as such. However, there are four barriers to full implementation. These are short‐termism, organisational segmentalism, reluctant managers, and poor industrial relations. These barriers affect some parts of the TQM model more than others: this is likely to result in partial rather than holistic TQM.Keywords
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