Informing the Elderly About Public Services: The Relationship Between Sources of Knowledge and Service Utilization

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Abstract
The relationship between sources of information and service utilization is examined. The study is based on household interviews of 706 men and women 60 years of age and over, conducted for the “Boston Elder Study” (Branch, 1978). Information about services obtained through formal sources was the best predictor of service utilization. Most respondents, however, learned of services primarily through the media or through informal sources.