Customer Expectations: Concepts and Reality for Academic Library Services

• 1 January 1995
• journal article
• Published by American Library Association in College & Research Libraries
• Vol. 56  (1) , 33-47
• https://doi.org/10.5860/crl_56_01_33

Abstract

Keywords

• CUSTOMER EXPECTATIONS
• ACADEMIC LIBRARY SERVICES
• CONCEPTS AND REALITY
• REALITY FOR ACADEMIC