A framework for quality improvement in public sector organizations: A study in Hong Kong

1 April 1994

journal article
quality
Published by Taylor & Francis in Public Money and Management

Vol. 14 (2) , 31-36
https://doi.org/10.1080/09540969409387812

Abstract

This article describes a framework which can be used by public sector organizations to plan for quality improvement. The framework was developed during a series of workshop sessions in conjunction with executives from a selection of departments in the Hong Kong civil service. The framework consists of four sections—organizing, systems and techniques, measurement and feedback, and changing the culture. The article outlines a five‐stage process by which the framework can be used by the management of any public sector department.

Keywords

This publication has 2 references indexed in Scilit:

Change for the public sector
Managing Service Quality: An International Journal, 1993
Improvement framework
The TQM Magazine, 1993