Business Reengineering at CIGNA Corporation: Experiences and Lessons Learned from the First Five Years

1 September 1994

journal article
Published by JSTOR in MIS Quarterly

Vol. 18 (3) , 233
https://doi.org/10.2307/249617

Abstract

Considerable uncertainty and confusion exists about what business reengineering is and when it succeeds. This paper provides a longitudinal view of CIGNA Corpor...

Keywords

SUCCEEDS
UNCERTAINTY
CONFUSION
REENGINEERING AT CIGNA
EXPERIENCES AND LESSONS
CIGNA CORPORATION
BUSINESS REENGINEERING
YEARS CONSIDERABLE

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