Decision‐Making in Operations Management

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Abstract
An operating system utilises resources to convert inputs into outputs in the form of goods or services. Conventionally, operations management is defined as the task of designing, establishing, planning, running, controlling, maintaining and improving such systems. As the output of such systems constitutes both goods and services this establishes operations management as a field of activity somewhat broader than production (or manufacturing) management which solely provides goods or artefacts. However the distinction between goods and services is unclear and the latter category is broad and heterogeneous. It may therefore be worthwhile to have a more detailed definition:

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