Human Reliability in Computer-Based Business Information Systems
- 1 August 1973
- journal article
- Published by Institute of Electrical and Electronics Engineers (IEEE) in IEEE Transactions on Reliability
- Vol. R-22 (3) , 140-148
- https://doi.org/10.1109/tr.1973.5215929
Abstract
The study of human reliability has traditionally taken an ``error-rate'' approach, with the emphasis on identifying and reporting supposedly consistent and basic error-rate levels for various manual activities. This paper approaches the study of human reliability by identifying numerous factors that tend to increase the probability that errors will occur in computer-based business information systems. The major causal factor categories are personal, design, documentation, training, source data, man-machine interface, and environment. This causal factor approach suggests that most human-generated errors can be prevented by eliminating the factors that cause errors to occur.Keywords
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