Managing for Quality in the US and in Japan

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Abstract
What are the Japanese doing that causes so many of their products to be of extremely high quality? Is their ability to produce high-quality items a cultural phenomenon or can it be imported to the US? This survey of the current literature on managing for quality begins with a historic overview and examines Japanese quality practices. These concepts have been extended to present-day management, information flows, product design, purchasing, and manufacturing in both Japan and the United States. They form an integrated approach to using manufacturing to attain a competitive advantage, an approach that uses quality management as an important component and emphasizes the linkages among components and functions within an organization.

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