Telephone Assessment of lllness: What Is Being Taught and Learned?

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Abstract
An important part of the educational program of house officers consists of teaching skills that are needed to practice medicine. There is great time and energy expended in the educational process, but rarely are these efforts subjected to critical evaluation. The following study points out the need for an evaluation program to determine if the teaching is effective. Since pediatricians may spend one eighth of their time on the telephone,1 an important part of house officer training programs should be the development of telephone communication skills. Careful evaluations have demonstrated that pediatricians and house officers have not asked important questions during telephone consultations.
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