Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services
Top Cited Papers
- 1 September 2003
- journal article
- Published by Springer Nature in Journal of the Academy of Marketing Science
- Vol. 31 (4) , 377-393
- https://doi.org/10.1177/0092070303254412
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