Theories and concepts in total quality management
- 1 January 1992
- journal article
- research article
- Published by Taylor & Francis in Total Quality Management
- Vol. 3 (2) , 133-146
- https://doi.org/10.1080/09544129200000015
Abstract
This paper uses a review of the literature to examine quality as a concept and in the context of providing an operational understanding. TQM is presented as a holistic approach which requires customer orientation, empowered people, attention to the process, a good quality system, and continuous improvement. The concepts, theories and components are assembled into a new model for TQM.Keywords
This publication has 3 references indexed in Scilit:
- An Instrument for Measuring the Critical Factors of Quality ManagementDecision Sciences, 1989
- Dealing with Inherent Variability: The Difference Between Manufacturing and Service?International Journal of Operations & Production Management, 1987
- A Total Quality Improvement ProgrammeInternational Journal of Quality & Reliability Management, 1985