The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
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- 1 February 2003
- journal article
- research article
- Published by American Psychological Association (APA) in Journal of Applied Psychology
- Vol. 88 (1) , 160-169
- https://doi.org/10.1037/0021-9010.88.1.160
Abstract
The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.Keywords
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