Can Managers Research their own Services? An Experiment in Consulting Frail, Older Community Care Clients
- 1 October 2001
- journal article
- review article
- Published by Emerald Publishing in Journal of Integrated Care
- Vol. 9 (5) , 8-17
- https://doi.org/10.1108/14769018200100036
Abstract
This article describes the test of a method for consulting frail older people about the quality of social services and their unmet needs. The method, home interviews by senior social services managers, was prompted by advice from older social services clients about how best to obtain their views. Results of the interview programme are presented, together with benefits arising specifically from using managers as interviewers and discussion of future application of this approach.Keywords
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