DEVELOPER-USER INTERACTION AND USER SATISFACTION IN INTERNAL TECHNOLOGY TRANSFER.

1 October 1993

journal article
Published by Academy of Management in The Academy of Management Journal

Vol. 36 (5) , 1125-1139
https://doi.org/10.2307/256649

Abstract

Effective internal technology transfer—the implementation of technical systems developed and disseminated to operational subunits within a single organization—depends not only upon the cost, quality, and compatibility of the technology, but also upon two processes of interaction between developers and users. These are user involvement in development and adaptation by the developers and users of both the technical system itself and the workplace. Analyses of data from 34 projects in four large electronics companies provide support for our hypotheses.

Keywords

TECHNOLOGY TRANSFER
BUSINESS & EDUCATION
ELECTRONIC INDUSTRIES
TECHNOLOGICAL INNOVATIONS
COMPUTER SOFTWARE
COST EFFECTIVENESS
CUSTOMER SATISFACTION
COMPETITIVE ADVANTAGE
ORGANIZATIONAL CHANGE
ELECTRONIC SYSTEMS
TECHNOLOGICAL FORECASTING
INTEGRATED SOFTWARE

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