What attributes determine quality and satisfaction with health care delivery?
- 1 January 1994
- journal article
- research article
- Published by Wolters Kluwer Health in Health Care Management Review
- Vol. 19 (4) , 49-55
- https://doi.org/10.1097/00004010-199423000-00006
Abstract
Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discuss.Keywords
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