Cost of Quality in Service Industries
- 1 May 1988
- journal article
- Published by Emerald Publishing in International Journal of Quality & Reliability Management
- Vol. 5 (5) , 38-46
- https://doi.org/10.1108/eb002917
Abstract
Discussing quality as a series of customer‐supplier relationships, the writer shows the need for cost of quality evaluation in service industries and outlines the differences between cost of quality evaluation in service and other industries. The use of cost of quality as a tool for quality improvement is discussed.Keywords
This publication has 1 reference indexed in Scilit:
- A Review of the Literature On Quality‐Related CostsInternational Journal of Quality & Reliability Management, 1987