A framework for defining the quality of communications services
- 1 October 1988
- journal article
- Published by Institute of Electrical and Electronics Engineers (IEEE) in IEEE Communications Magazine
- Vol. 26 (10) , 17-23
- https://doi.org/10.1109/35.7663
Abstract
A framework is described that was developed to help assess communications service quality in a manner that most closely reflects the broad array of performance parameters experienced by customers. Examples of its application are presented. An additional benefit experienced with the use of this framework is a more consistent, disciplined analysis of service parameters, adding to the thoroughness with which service providers and customers alike assess the quality of communications services.Keywords
This publication has 2 references indexed in Scilit:
- Performance Requirements for Integrated Voice/Data NetworksIEEE Journal on Selected Areas in Communications, 1983
- Models for the Subjective Effects of Loss, Noise, and Talker Echo on Telephone ConnectionsBell System Technical Journal, 1976