A COMPARATIVE ANALYSIS OF THE EFFECTIVENESS OF COMMUNITY COLLEGE COUNSELING SERVICES AS PERCEIVED BY STUDENTS, FACULTY, AND COUNSELORS

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Abstract
The main emphasis of this research was to examine the extent to which the functions of the counseling program were being satisfactorily achieved in Connecticut's community colleges. A locally developed questionnaire was administered to all full‐ and part‐time counselors (N = 41) and random samples of students (N = 1,243) and faculty (N = 153). The data were analyzed using a one‐way multivariate analysis of variance (MANOVA) and a stepwise discriminant analysis to examine which counselor functions best accounted for the differences in ratings among students, faculty, and counselors. The trends which emerged from the data revealed that faculty were generally supportive of the counseling services, while students and counselors were the most critical. Counselors were most dissatisfied with the performance of those functions classified as professional in character. Students had high ratings on the student counseling and career exploration items rated critically by counselors and low ratings on those information giving functions rated highly by counselors.

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