Obtaining Parental Perceptions of the Quality of Services for Children with Special Health Needs
- 1 December 1990
- journal article
- research article
- Published by Oxford University Press (OUP) in Journal of Pediatric Psychology
- Vol. 15 (6) , 761-774
- https://doi.org/10.1093/jpepsy/15.6.761
Abstract
Analyzed responses from 295 parents across two service delivery sites to identify specific factors of satisfaction. Although General Satisfaction accounted for most variance, Clarity of Communication, Preappointment Wait and Information, and Clinic Efficiency were also identified as factors. Results are discussed in the context of a collaborative relationship between parents and providers. A shortened questionnaire that efficiently taps these areas of satisfaction is appended.Keywords
This publication has 4 references indexed in Scilit:
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- The Validity, Reliability, and Cost of a Parent-Completed Questionnaire System to Evaluate At-Risk InfantsJournal of Pediatric Psychology, 1988
- Evaluation of Hospital-Based Outpatient Pediatric Psychology ServicesJournal of Pediatric Psychology, 1987
- Parental and professional agreement in early childhood assessmentTopics in Early Childhood Special Education, 1981