Service Industries - Improving Competitive Performance
- 1 April 1988
- journal article
- research article
- Published by Taylor & Francis in The Service Industries Journal
- Vol. 8 (2) , 202-211
- https://doi.org/10.1080/02642068800000030
Abstract
This article considers the importance of service industries to the British economy and how service managers and management academics can prevent the decline of the British service sector as foreign interest in it increases. The activities of four service organisations who are trying to improve their competitive performance are described.Keywords
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