Dedicated management of outcome, quality, and value: Internal case management
- 1 December 1992
- journal article
- research article
- Published by Wolters Kluwer Health in Journal of Head Trauma Rehabilitation
- Vol. 7 (4) , 57-67
- https://doi.org/10.1097/00001199-199212000-00008
Abstract
This article explores the definition of outcome, proposing that the expressed needs of rehabilitation service consumers and sponsors call for expansion of the boundaries of outcome and process to include parameters of quality, service, and value. The role of the internal case manager, in the dedicated management of process and outcome within the service delivery setting, is discussed. Mechanisms for facilitating and measuring process and outcome excellence are suggested.Keywords
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