A quest for the best

1 December 1995

journal article
Published by Emerald Publishing in International Journal of Public Sector Management

Vol. 8 (7) , 6-14
https://doi.org/10.1108/09513559510103148

Abstract

Describes Oxfordshire County Council's QUEST programme (quality; effectiveness; service to all) and its implementation by introducing a devolved cost-centre management accounting system to achieve accountable management, and decentralization to give managers more flexibility. Examines each component: quality involves customers and clients in decisions about services; effectiveness was implemented by identifying three elements: structures, systems and people. Service was achieved by raising the council's profile and the final item, to all, promoted equal opportunities and ensured that services were available to the whole of Oxfordshire. Finally, sets out the council's achievements since the introduction of QUEST.

Keywords

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The role of
Bioprocess and Biosystems Engineering, 1997