Operationalizing Total Quality: A Business Process Approach
- 1 August 1994
- journal article
- Published by Emerald Publishing in The TQM Magazine
- Vol. 6 (4) , 29-33
- https://doi.org/10.1108/09544789410062777
Abstract
Every organization adopts a different approach to making steps towards total quality. Describes a number of variables which are consistent with successful progress down the road towards total quality. Presents observation and analysis of 28 organizations whose quality managers are participating in a qualification programme. Five levels of organizational progress towards total quality have been distinguished, ranging from level one (operational sub‐process improvement) to level five (total process reconception).Keywords
This publication has 1 reference indexed in Scilit:
- Rediscovering Standards: Static and Dynamic QualityInternational Journal of Contemporary Hospitality Management, 1994