Total Quality Management in the Construction Industry: A Cultural Challenge
- 1 June 1993
- journal article
- research article
- Published by Taylor & Francis in Engineering Management Journal
- Vol. 5 (2) , 21-27
- https://doi.org/10.1080/10429247.1993.11414727
Abstract
This article discusses some of the special challenges construction companies face when they attempt to implement total quality management (TQM). These challenges are defined and their respective difficulties are rated. Personality characteristics of successful traditional leaders are contrasted with those of successful TQM/team leaders. Specific TQM programs used by the PCL family of companies are described.Keywords
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