Abstract
This article looks at the response of a major British trade union, the Transport and General Workers Union, (TGWU), to changing circumstances. The paper focuses on the union's response to human resources management and looks at the debate within the union and the elements of the union's strategy for dealing with HRM. It also examines the attempt by the union to move from a ''servicing culture'' to an ''organizing culture'' in response to changes in the nature of work and in society in general.

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