Tele-Endoscopic Otorhinolaryngological Examination: Preliminary Study of Patient Satisfaction

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Abstract
OBJECTIVE Modern telecommunications and computer technologies enable the delivery of expert consultations and remote diagnoses that previously required transportation of patients or medical specialists. The purpose of this study was to determine whether patients are satisfied with one form of telemedicine consultation. METHODS A general practitioner was trained to perform endoscopie otorhinolaryngological examinations. After the training period, he examined patients at a local health center in Alta, 250 km from Tromso. Images from the endoscopie examination were transmitted to the otorhinolaryngologist at the University Hospital of Tromso for real-time consultation. Twenty-six patients, on a randomly selected day, were asked to complete a questionnaire after the tele-endoscopic examination. The questionnaire was returned anonymously by 24 of the patients. RESULTS Although patients interacted with the specialist only via videoconferencing, the results show that most (23/24) were satisfied with this type of...