An Evaluation of Neighbourhood Decentralisation Part 1: Customer and citizen perspectives

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Abstract
This article presents an evaluation of a radical decentralisation initiative under-taken by the London Borough of Tower Hamlets. It considers the degree to which the initiative has improved service delivery and involved residents in decision-making. Decentralisation emerges not as a ‘cure-all’ for the problems of local government but as presenting some advantages. A second article to be published in the next issue of the journal will examine decentralisation from the perspective of staff and councillors.

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