Skill-Based Pay Case Number 2: N orthern Telecom
- 1 March 1991
- journal article
- research article
- Published by SAGE Publications in Compensation & Benefits Review
- Vol. 23 (2) , 39-56
- https://doi.org/10.1177/088636879102300206
Abstract
A skill-based pay system for field technicians and engineers is proving successful in helping Northern Telecom to achieve its number one objective: improving customer satisfaction.Keywords
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