Components of a successful case management program.

  • 1 January 1996
    • journal article
    • research article
    • Vol. 4  (2) , 38-45
Abstract
Many critical factors, including operational and organizational resources, must be considered and addressed to implement a successful case management program. This article provides a blueprint for establishing a program that is compatible with an organization's objectives. The authors provide a step-by-step process, from defining case management to organizing and assessing staff and data capabilities, for helping health plans develop processes to provide quality patient care.

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