A New System for Rating Service Quality
- 1 April 1989
- journal article
- Published by Emerald Publishing in Journal of Business Strategy
- Vol. 10 (4) , 42-45
- https://doi.org/10.1108/eb039321
Abstract
Service track records can help customers and analysts evaluate a company's products as well as its value. The author shows how most corporations can be held accountable for their level of service quality.Keywords
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