Voice activated automated telephone call routing
- 30 December 2002
- conference paper
- Published by Institute of Electrical and Electronics Engineers (IEEE)
- p. 143-148
- https://doi.org/10.1109/caia.1993.366649
Abstract
The authors describe a speaker-independent voice activated automated telephone call routing system that allows callers to ask for a person by name, and then be transferred to that person's extension. The system utilizes the BBN HARK Recognizer, a commercially available speech recognition system which runs in real-time on a UNIX workstation and does not require a digital signal processing (DSP) microprocessor for performing front-end signal processing. The system has been operational since August 1992. It deals with over 500 calls daily and many users have come to rely on it as an easy to use and reliable tool. Currently, it is configured to recognize the 1847 names representing all BBN personnel based in Cambridge, Massachusetts. New names are easily added to the recognition system by simply entering the phonetic transcription of the names to the vocabulary.Keywords
This publication has 4 references indexed in Scilit:
- Improved hidden Markov modeling of phonemes for continuous speech recognitionPublished by Institute of Electrical and Electronics Engineers (IEEE) ,2005
- On vocabulary-independent speech modelingPublished by Institute of Electrical and Electronics Engineers (IEEE) ,2002
- BYBLOS speech recognition benchmark resultsPublished by Association for Computational Linguistics (ACL) ,1991
- Collection and analysis of data from real usersPublished by Association for Computational Linguistics (ACL) ,1991