Computer‐mediated communication requirements for group support

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Abstract
This article presents an overview of the historical evolution of computer‐mediated communication (CMC) systems within the context of designing for group support. A number of examples of design features to support specific group tasks are illustrated. The result of this is the synthesis of a number of observations on the assumptions and goals for the design of CMC systems. An emphasis is placed on the advantages offered groups by asynchronous support of the communication process, self‐tailoring of communication structures by users and groups, and the integration into the communication system of other computer resources and information systems. The systems that have been developed recently at New Jersey Institute of Technology (EIES2, TEIES, and Personal TEIES) are used to illustrate the translation of design objectives into specific features and functions.