Quality Assurance Audits and Hotel Management
- 1 November 1986
- journal article
- research article
- Published by Taylor & Francis in The Service Industries Journal
- Vol. 6 (3) , 293-308
- https://doi.org/10.1080/02642068600000039
Abstract
An hotel is an enterprise that must assure adequate quality of service in order to satisfy customers and to succeed in a very competitive market. Quality assurance, being a management task, must be planned and controlled. This article outlines audits of quality assurance systems as an important management aid in hotel operations. ‘Audits' are formal and systematic evaluations and show deficiencies and possible improvements in quality assurance. Modern concepts and methods are described and practical guidelines given.Keywords
This publication has 1 reference indexed in Scilit:
- Research in Operations ManagementJournal of Operations Management, 1980