Member ratings of health care provided by 48 physician groups.
Open Access
- 13 April 1998
- journal article
- research article
- Published by American Medical Association (AMA) in Archives of internal medicine (1960)
- Vol. 158 (7) , 785-790
- https://doi.org/10.1001/archinte.158.7.785
Abstract
THERE ARE 3 major components of quality of care—member ratings of care, appropriateness of care, and excellence of care. This study focuses on member ratings of the quality of care provided. Although consumer ratings are subjective, they are important because dissatisfaction leads to physician shopping,1-3 turning to nonmedical healers,4 the willingness to initiate malpractice litigation,5 noncompliance,6,7 and termination of enrollment in prepaid health plans.8This publication has 10 references indexed in Scilit:
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