The ‘problem’ with automation: inappropriate feedback and interaction, not ‘over-automation’
- 12 July 1990
- conference paper
- Published by Oxford University Press (OUP)
Abstract
As automation increasingly takes its place in industry, especially in high risk industry, it is often blamed for causing harm and increasing the chance of human error when failures do occur. This chapter proposes that the problem is not the presence of automation, but rather its inappropriate design. The problem is that the operations under normal operating conditions are performed appropriately, but there is inadequate feedback and interaction with the humans who must control the overall conduct of the task. When the situations exceed the capabilities of the automatic equipment, the inadequate feedback leads to difficulties for the human controllers.Keywords
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