The Evaluation of Performance in Firms of Chartered Accountants

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Abstract
In this paper, the results are reported of a survey of the performance evaluation practices of six UK offices of four firms of chartered accountants. The objective of the study was to identify the variables which seemed likely to affect the perceived performance of chartered accountants in the UK. The study was conducted in three stages. First, a model was specified which identifies perceived performance as a function of perceived effort, perceived ability and perceived luck. Second, using a modified form of Vroom's expectancy model of motivation, the determinants of effort were identified. Finally, four work value factors were empirically derived and conceptually related to each of the variables in the model of performance and effort. The results suggest that two of the work value factors (the desire for a better quality of life and the desire to avoid uncertainty) may be particularly important.