The Validity of the SHL Customer Service Questionnaire (CSQ)
- 1 July 1994
- journal article
- Published by Wiley in International Journal of Selection and Assessment
- Vol. 2 (3) , 157-165
- https://doi.org/10.1111/j.1468-2389.1994.tb00136.x
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985
- A Role Theory Perspective on Dyadic Interactions: The Service EncounterJournal of Marketing, 1985
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985