Dutch Reactions to Behavioral Observation, Behavioral Expectation, and Trait Scales

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Abstract
Dutch managers and computer programmers appraised the performance of a subordinate or peer, respectively, using Behavioral Observation scales (BOS), Behavioral Expectation scales (BES), and Trait scales, and then evaluated the three appraisal instruments on eight criteria: ability to give feedback, ability to differentiate, objectivity, position differences, ability to provide training, setting corporate-wide standards, ability to set goals, and overall ease of use. Users preferred the BOS to the BES on seven criteria, and to the Trait Scale on all but two criteria. They preferred the Trait Scale to the BES on two criteria, namely, ease of use and position differences, and considered the BES and Trait scale equivalent on the remaining criteria. These findings parallel those found in a similar study conducted in the United States.

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