Caring in Action: The Key to Nursing Service Excellence
- 1 October 1996
- journal article
- Published by Wolters Kluwer Health in Journal of Nursing Care Quality
- Vol. 11 (1) , 38-43
- https://doi.org/10.1097/00001786-199610000-00011
Abstract
One of the key factors for organizational success is service excellence. Nursing service has been proved to be a pivotal factor in the overall patient satisfaction rating on hospital surveys. The article describes a service improvement implemented by one nursing service that improved patient satisfaction survey results. Standards developed were expanded to all departments to affect the entire organization.Keywords
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