Are ISO 9000 and TQM routes for logistics excellence?

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Abstract
The value of ISO 9000 and TQM are revisited, including the relationship with logistics strategy and the four pillars of TQM. The Japanese TQM experience is put under close scrutiny, which leads to the need for TQM model. A model called TQMEX standing for a TQM EXcellence Model has been developed based on sound TQM practices. Further to a previous survey conducted on 180 UK firms, another questionnaire survey was conducted based on 16 UK and 16 Japanese leading firms. The result of the survey highlights the similarity and difference between the two countries in the practices of ISO 9000 and TQM. Finally, a worldwide TQM movement towards logistics and business excellence is predicted and the way the TQMEX model can contribute is proposed.

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