How benchmarking can improve business reengineering
- 1 June 1993
- journal article
- Published by Emerald Publishing in Planning Review
- Vol. 21 (6) , 26-55
- https://doi.org/10.1108/eb054447
Abstract
Many managers consider business reengineering and benchmarking as separate avenues to be pursued. However, Xerox manager Theodor Richman tells how to marry the two processes and reap synergistic benefits by combining them into a new methodology for implementing change.Keywords
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