The post office: Strategy of a programme for change
- 1 September 1988
- journal article
- research article
- Published by Taylor & Francis in Public Money and Management
- Vol. 8 (3) , 29-33
- https://doi.org/10.1080/09540968809387486
Abstract
Persuading a large organisation to change is a difficult process. The ‘mental map ‘ which people carry of why and how things are done has to be replaced. In the case of the Post Office, structural change was the mechanism for fuelling’ the new mental map.Keywords
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