The Evaluation of User Interaction with Computer-Based Management Information Systems

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Abstract
The paucity of human factors work in computer system design is noted, and reasons for this are elaborated with particular reference to computer-based management information systems. The main obstacle to such human factors endeavor would appear to be the lack of appropriate investigatory techniques. To remedy this deficiency a method is proposed which derived from the field of psychotherapy. Pilot studies are reported which demonstrate the technique and indicate how the data obtained may be interpreted. An appraisal of the potential of this technique in the management information system field is presented.

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