Improving service quality with information technology
- 30 April 1994
- journal article
- Published by Elsevier in International Journal of Information Management
- Vol. 14 (2) , 109-121
- https://doi.org/10.1016/0268-4012(94)90030-2
Abstract
No abstract availableKeywords
This publication has 2 references indexed in Scilit:
- Aligning information systems with business strategyThe Journal of Strategic Information Systems, 1992
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985