Performance Indicators in Distribution
- 1 January 1996
- journal article
- Published by Emerald Publishing in The International Journal of Logistics Management
- Vol. 7 (1) , 73-82
- https://doi.org/10.1108/09574099610805458
Abstract
Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution element of total product costs increased significantly, but also distribution has become more important in fulfilling customer service. This paper presents a means to achieve better control of distribution by the use of a control system, using performance indicators comprising four hierarchical decision levels. Suggestions for making a suitable choice of performance indicators are presented.Keywords
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